House rules:

To have as pleasant as possible stay in our properties, and
to avoid eventual misunderstandings, we kindly ask the guests to read carefully
our house rules and to observe its provisions.

Please note that the address of each apartment may vary and
will be confirmed by the property prior to arrival.

The property is rented on daily basis. The rates are very
dynamic and vary from day to another, therefore, Shortstay England is not
obliged to refund or will not charge the difference in rates.

Please note that all children under the age of 2 must be
accommodated in a baby cot. Guests can bring their own travel cot or a cot can
be provided for an additional fee, subject to availability and by prior
arrangement.

Please note that all Special Requests are subject to
availability and additional charges may apply

The standard check-in time is from 16:00 until 19:00, and
needs to be agreed prior to arrival. Later arrivals are possible, depends on
the property, additional charges may apply.

The charges may apply as a member of staff must be present
after hours to meet guests at the property, provide keys, and to show them
around.

A security deposit is required upon arrival before the keys are released.

Guests are required
to inform us the time of arrival 1 hour prior to their arrival, by contacting
through a phone call, texting on whatsapp or airbnb/booking.com. If you fail to
contact us or arrive late, there will be a late check in fees as follows:

£25 for up to 2 hours delay

£35 from 2-5 hours delay

£65 for 5 or more hours delay

Check out is at 11:00am, unless stipulated otherwise in
advance. In the event that a guest stays in the apartment after 11:00am

we are entitled to bill him/her as
follows:

£45 for up to 2 hours delay

£65 from 2-5 hours delay

£95 for 5 or more hours delay

Guests are obliged to carry their valuables with them. Shortstay
England cannot take them for safekeeping nor guarantee for them for objective
reasons.

The guests are asked not to make unpleasant noise and to
observe peace and quiet at the stairway of the building and the property,
particularly during night-time rest, from 22:00 to 09:00.

Parties or other events and loud music are not allowed.

Smoking is strictly not allowed. The guest will be billed
£250 penalty charge. If member of staff see the evidence of smoking or even
smell it in the property.

It is allowed to bring any animal in the apartment at a fee.

The guests are permitted to receive visitors as long as they
observe the provisions of house rules, if staying overnight extra charges
apply.

Guests are obliged to carefully treat the amenities of the
apartment as well as technical equipment and installations. Any damages made
must be compensated.

Use of portable heaters and hot plate are not allowed.

The guests are obliged to leave the apartment in the same
condition as they found it, clean, tidy and undamaged.

Upon departing, the guests are obliged to close all windows,
turn off the heating as well as the lights in the room and its facilities, and
to shut the door of the property as they leave. Key arrangement vary per your
instruction email.

ShortstayEngland is not responsible for the consequences of
force majeure such as: the disappearance / loss or theft of personal /
valuables and technical goods in case of burglary, cuts of water supply, safety
of elevators and central heating in the building, non-functioning of Internet
and cable television service due to technical problems of provider, power
outages in the building, disruption of telephone lines and other possible
damages which the Agency / owner of the property were not able to prevent or
stop.

In case of fire, flood or other emergencies promptly notify
the Host as well as emergency services the telephone numbers of which are
listed in the attached Guide – Important phone numbers.

During your stay in our property our staff will be at your
disposal for every information and help that you might need via text. Feel free to
contact us directly with the contact details provided in your confirmation.